Mystery Shopping. Reimagined.

Field Agent has radically reimagined mystery shopping, offering retailers a simpler, faster, more affordable link to customer experience insights. We crowdsource your customers’ smartphones to gauge their attitudes toward staff engagement, store conditions, shopping experiences, and product usage. With Mobile Mystery Shopping, you get real experiences from real shoppers.


  • App-based, Tech Advanced
  • Real Shoppers, Real Experiences
  • In-The-Moment Perspectives
  • Real-Time Visibility
  • National Coverage
  • Global Presence
  • Short Field Times
  • Reliable, Quality Checked Data

See What the Customer Sees

Who better to comment on the customer experience than the customer? Field Agent crowdsources your customers' smartphones to collect photos, video, and CX insights. Because they're already inside your facilities, interacting with your staff and products, you see exactly what the customer sees.



A picture is worth a thousand words. Maybe more, when it shows your facilities from the customer level



There's nothing like rich video to give you a 360-degree view of your business operations

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Customers have opinions about their experiences with your business; here's your chance to hear them

The CX From Clicks to Bricks



Mobile Mystery Shops are omnichannel-savvy, and can be with customers even while they're shopping on your website 



Your business goes everywhere shoppers go, thanks to mobile apps. Mobile Mystery Shops are there, too, capturing the in-app experience

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From sales floors to pickup sites, Mobile Mystery Shops go on-location to help you understand the customer experience

Turn Mystery into Visibility

You can rely on our mystery shopping expertise to make the process effortless without the expense.

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