--- title: "Telco Consumer Survey: No Surprises..." description: Consumer insights market research survey results for telecommunications (internet and mobile phone) in Australia. image: https://www.fieldagent.net.au/hubfs/telco-survey-blog-header-fieldagent.jpg --- [![Field-Agent-Australia-Logo](https://www.fieldagent.net.au/hs-fs/hubfs/Field-Agent-Australia-Logo.png?width=2000&height=497&name=Field-Agent-Australia-Logo.png "Field-Agent-Australia-Logo")](https://www.fieldagent.net.au/) - Our Solutions - [Insights](https://www.fieldagent.net.au/insights-australia) - [Product Insights](https://www.fieldagent.net.au/product-insights-australia) - [Concept Testing](https://www.fieldagent.net.au/concept-testing-australia) - [Shelf Evaluation](https://www.fieldagent.net.au/shelf-evaluation-australia) - [Competitor Analysis](https://www.fieldagent.net.au/competitor-analysis-australia) - [Shop Along](https://www.fieldagent.net.au/shop-along-australia) - [Video Insights](https://www.fieldagent.net.au/video-insights-australia) - [Audits](https://www.fieldagent.net.au/audits-australia) - [Display Audits](https://www.fieldagent.net.au/display-audits-australia) - [Mini-Mystery Shop](https://www.fieldagent.net.au/mini-mystery-shop-australia) - [Out of Stocks](https://www.fieldagent.net.au/out-of-stocks-australia) - [Planogram](https://www.fieldagent.net.au/planogram-australia) - [Price Checks](https://www.fieldagent.net.au/price-checks-australia) - [Trial](https://www.fieldagent.net.au/trial-australia) - [Buy & Try](https://www.fieldagent.net.au/retail-buy-and-try-australia) - [In Home Usage Testing](https://www.fieldagent.net.au/in-home-usage-testing-australia) - [New Product Trial](https://www.fieldagent.net.au/new-product-trial-australia) - [How It Works](https://www.fieldagent.net.au/how-crowdsourcing-works-australia) - [Blog](https://www.fieldagent.net.au/blog) - [Contact](https://www.fieldagent.net.au/contact-us-australia) - [For Agents](https://www.fieldagent.net.au/for-agents-australia) - [Become A Field Agent](https://www.fieldagent.net.au/for-agents-australia) - [Agent FAQs](https://www.fieldagent.net.au/agent-faqs-australia) [ Log In ](https://au.fieldagent.net/log-in/) [ Sign Up ](https://my.fieldagent.net.au/sign-up-landing/?) - [ Log In ](https://au.fieldagent.net/log-in/) - [ Sign Up ](https://my.fieldagent.net.au/sign-up-landing/?) ![endcaps-image](https://info.fieldagent.net/hs-fs/hubfs/2019%20FA/blog/endcaps-image.png?width=342&height=179&name=endcaps-image.png "endcaps-image") ### Search Posts: ### Subscribe Here: ![](https://www.fieldagent.net.au/hubfs/telco-survey-blog-header-fieldagent.jpg) # Telco Consumer Survey: No Surprises... Feb 7, 2023 7:33:14 PM | [Field Agent Australia](https://www.fieldagent.net.au/blog/author/field-agent-australia) [Shopper Insights](https://www.fieldagent.net.au/blog/tag/shopper-insights), [Consumer Insights](https://www.fieldagent.net.au/blog/tag/consumer-insights), [Market Research](https://www.fieldagent.net.au/blog/tag/market-research) [** ](http://www.linkedin.com/shareArticle?mini=true&url=https://www.fieldagent.net.au/blog/telco-consumer-survey-no-surprises) [** ](http://www.facebook.com/sharer.php?u=https://www.fieldagent.net.au/blog/telco-consumer-survey-no-surprises) [** ](https://twitter.com/intent/tweet?url=https://www.fieldagent.net.au/blog/telco-consumer-survey-no-surprises) [** ](https://www.fieldagent.net.au/blog/telco-consumer-survey-no-surprises#) ### **Recently, we surveyed 800 Field Agents and Mystery Shoppers across the country about their mobile and internet plans.** Not surprisingly, we found that cost, coverage/speed and no lock in contracts are the most important considerations for our consumers when choosing a new mobile or internet provider. Telstra was the most commonly used mobile plan provider amongst our respondents with Optus coming in a close second. Vodafone is used by 14% of our respondents, while Aldi, Boost, and Amaysim follow at 6%, 5%, and 4% respectively. For internet, Telstra and Optus were again the most common providers at 27% and 17% respectively, followed by Aussie Broadband, TPG, iiNet, and Belong. Satisfaction rates were similar for both mobile and internet providers – close to two-thirds of respondents were satisfied, nearly a quarter feel neutral, and about one-eighth were not happy with what they’re receiving. > ***“I appreciate the ability to walk into a store and receive assistance from knowledgeable and customer-focused staff” *** > > ***- survey respondent*** Having an Australian-based helpdesk is important to consumers and having the ability to talk to a real person is also valued. Common complaints include bad coverage and reception, as well as limited choice of providers in regional areas – which explains why some stick with the same company despite being dissatisfied. From the customer’s perspective, not much has changed in the Telco sector.   **Looking to gather customer insights of your own? [Contact us here](https://www.fieldagent.net.au/contact-us) and we can make it happen!**   [Shopper Insights](https://www.fieldagent.net.au/blog/tag/shopper-insights), [Consumer Insights](https://www.fieldagent.net.au/blog/tag/consumer-insights), [Market Research](https://www.fieldagent.net.au/blog/tag/market-research) - [ << Previous Post **](https://www.fieldagent.net.au/blog/valentines-day-celebrations-insights-into-romance) - [**Next Post >> ](https://www.fieldagent.net.au/blog/christmas-2022-how-we-stock-up-on-gifts) ## For App Users ## OUR SOLUTIONS ## Get in Touch Client Enquiries: [client@fieldagent.net.au](mailto:client@fieldagent.net.au) Agent Support: [agent@fieldagent.net.au](mailto:agent@fieldagent.net.au) © 2026 Field Agent Australia. All Rights Reserved. Registered in U.S. Patent and Trademark Office. ![](https://px.ads.linkedin.com/collect/?pid=6810956&fmt=gif)